SiliconeHoseHQ.com Policies
Important Ordering Information and Terms and Conditions of Sales
Payment Terms
We accept Visa, MasterCard, Discover, and American Express cards as well as PayPal. You may also call ahead for shipping charges and then mail in a check or money order if you wish to prepay. (Your order may be held until the check clears.) You can also pay with a Bank Wire Transfer to avoid the wait for the check to clear.
Prices
Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at the time of shipment.
Sales Tax
We are now required by most states to collect sales tax on purchases shipped to those states. If your purchases are exempt from sales tax, we must have a signed exemption certificate on file before a shipment is sent. We cannot refund the tax on previous orders.
Domestic Shipping
We offer FREE Shipping on most orders over $99 shipped within the Continental United States.
Most orders are shipped within one business day of receipt.
Shipping charges are based upon the actual weight and dimensions of each shipment. Some large, bulky items may be expensive to ship via an air delivery method, regardless of weight.
We can provide you with an estimated shipping cost at the time you place your order or contact you with actual shipping costs after the order is packed.
Very large or heavy orders may require delivery by truck freight or may be subject to oversize charges based upon package dimensions.
For orders shipped outside the United States, please allow extra time for customs clearance. Due to our large volume of export business, we have been able to negotiate very competitive international shipping rates.
International Shipping
International shipping terms are: "Ex Works - New Berlin WI USA".
Damaged Goods
Our outstanding claims experience with FedEx and UPS attests to the care that is taken in packaging to prevent shipping damage. Any claim for damage must be made to us immediately upon receipt. Be sure to save the box and all packing materials. We cannot credit you for the damaged merchandise until FedEx or UPS acknowledges the claim.
Easy Returns
There is No Need to Call First. We will promptly and cheerfully make satisfactory adjustments should an unused item be defective or not as ordered within 30 days of purchase. Please make a copy of the original paperwork that came with your order. Clip out the Customer Return Label from the lower right hand corner of the form and place it on the outside of the box. Enclose the remainder of the form with your returned items, and please indicate the reason for the return (defective, wrong size, etc.) and the action you would like taken (exchange, refund, etc.). Returns should be in original, undamaged cartons and in the same condition as received. If due to our error, we will send a FedEx or UPS Call Tag or refund your return FedEx or UPS Ground shipping charges. No returns accepted after 30 days. No returns accepted on custom items or special orders. There is no restocking charge if you follow the above guidelines for returns. However, returns beyond 30 days, or not in original packaging, or not in resalable condition, may be subject to a restocking charge of up to 20%.
Please package returns carefully to ensure they arrive safely.